Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of FlashVSR website and video super-resolution services. By accessing or using FlashVSR at flashvsr.com, you agree to be bound by these Terms.

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that FlashVSR will be uninterrupted, secure, or error-free. Video processing times may vary based on server load, video length, and resolution.

User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Subscriptions and Billing

Automatic Renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly) unless canceled before the renewal date.

Cancellation. Canceling your subscription disables automatic renewal. Your paid features and benefits remain available until the end of your current billing period.

Payment Failure and Grace Period. If a renewal payment fails, your account enters a grace period (typically 3 days). During the grace period:

You retain access to your current paid plan's features and concurrent limits.
You will not receive new billing-cycle subscription credits. New credits are issued only after payment is successfully recovered.
You may continue using subscription credits from the previous billing period that have not yet expired, up to the end of the grace period.
If payment is recovered before the grace period ends, previous-period grace-extended credits are cleared and new billing-cycle credits are issued.
If payment is not recovered before the grace period ends, your account is downgraded to the free plan and any outstanding subscription credits expire.

One-Time Credit Packages. Credit packages purchased separately are not affected by subscription payment failures. They remain available according to their own expiry date.

Subscription Credits. Subscription credits are issued at the start of each billing cycle and do not roll over. Unused subscription credits typically expire at the end of the billing cycle or grace period.

Refunds, Chargebacks, and Disputes. Refunds, payment reversals, or chargebacks may result in the revocation of subscription access, subscription credits, or associated benefits. Purchasing-credit packages associated with the disputed payment may also be revoked.

Credits and Usage

Credit System. Video upscaling and other paid features require credits. Credits are consumed when a job is submitted for processing.

Credit Packages. One-time credit packages are purchased separately from subscriptions and are governed by their own expiry terms.

Refunds for Failed Jobs. If an upscaling job fails through no fault of your own, credits consumed for that job may be refunded at our discretion.

Refund, Cancellation, Trials, and Credit Expiration

Cancellation. You may cancel a subscription through the billing portal or the account controls provided by the service. Cancellation stops future automatic renewal, but paid access normally continues until the end of the current billing period unless a refund, chargeback, dispute, legal requirement, or policy violation requires earlier restriction.

Refunds and Reversals. Approved refunds, legally required refunds, chargebacks, or payment reversals may revoke subscription access, credit grants, bonus credits, promotional benefits, or other paid entitlements associated with the affected payment. Refund eligibility may depend on the payment provider, Merchant of Record, checkout terms, local law, and whether credits or generated outputs have already been used.

Trials and Promotions. Free trials, coupons, promotional credits, beta credits, or bonus credits may have separate limits, shorter expiration periods, reduced support scope, usage caps, or withdrawal rules. We may end or modify a promotion if it is abused or if required by provider, legal, or operational constraints.

Credit Expiration and Value. Subscription credits do not roll over unless explicitly stated. Credit packages and promotional credits expire according to the expiry terms shown at purchase, grant, or account display time. Credits have no cash value, are not legal tender, are not transferable, and may only be used inside the service.

Payment Provider

Payments may be processed by us directly or by a third-party payment provider. In some cases, the payment provider may act as the Merchant of Record and be responsible for collecting payment, issuing invoices, handling taxes, and processing legal refunds and disputes. We will specify which provider applies in the checkout and billing interface.

Video Processing Services

Service Availability

FlashVSR provides real-time video super-resolution powered by AI diffusion models
Processing times and output quality depend on input video characteristics
Service availability may be affected by GPU resource availability
We reserve the right to impose usage limits or quotas

Content Processing

You are responsible for ensuring you have the right to process and enhance any videos you upload
We automatically delete processed videos after completion unless you choose to save them
Maximum video length and file size limits may apply based on your subscription tier

Intellectual Property

Our Rights

Our website, FlashVSR technology, AI models, and their original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, and other intellectual property laws.

Your Content

You retain all rights to any videos or content you submit, post, or process through FlashVSR. By using our service, you grant us a limited, temporary license to process your videos solely for the purpose of providing the super-resolution service. We do not claim ownership of your content.

AI Content, Personas, and Moderation

You are responsible for prompts, input media, reference media, persona descriptions, uploaded files, and other content you submit to AI features, as well as how you use generated outputs.

Do not submit prompts, input media, persona descriptions, or reference images that violate law, infringe third-party rights, expose private information without authorization, create non-consensual intimate or exploitative content, impersonate a real person in a misleading or harmful way, or attempt to bypass safety, rate-limit, payment, or provider policies.

Generated outputs may be imperfect, unsafe, inaccurate, or similar to existing material. You must review outputs before relying on, publishing, selling, or distributing them. We may review abuse reports, investigate suspected violations, preserve evidence required for safety or legal reasons, remove, restrict, or disable access to content or accounts, and cooperate with providers or lawful requests when required.

If you believe content violates these Terms, your rights, privacy, or applicable law, you may report content or request removal through the support contact listed on this website.

Prohibited Activities

You agree not to:

Use FlashVSR in any way that violates any applicable law or regulation
Upload or process videos containing illegal, harmful, or offensive content
Attempt to reverse-engineer, decompile, or extract our AI models or algorithms
Use FlashVSR to process copyrighted content without proper authorization
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of FlashVSR
Attempt to gain unauthorized access to our servers, networks, or GPU infrastructure
Use automated tools to abuse or overload our services
Use FlashVSR to distribute malware or other harmful code
Resell or redistribute our services without explicit authorization

Usage Limits and Fair Use

Free tier users may have limited processing time or video length restrictions
Paid subscribers receive increased quotas based on their subscription plan
Abuse or excessive use may result in temporary suspension or account termination
We reserve the right to throttle processing for fair resource allocation

Termination

We may terminate or suspend your account and access to FlashVSR immediately, without prior notice or liability, if you breach these Terms or for any other reason at our discretion. Upon termination, all data associated with your account may be permanently deleted.

Limitation of Liability

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use FlashVSR, including but not limited to:

Loss of data or corrupted video files
Service interruptions or delays
Processing quality variations
GPU resource unavailability