Privacy Policy | FlashVSR

Introduction

Welcome to FlashVSR's Privacy Policy. This document explains how we collect, use, and protect your personal information when you use FlashVSR, our real-time video super-resolution service.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, and contact details you provide when registering or contacting us.
Usage Data: Information about how you interact with flashvsr.com, including pages visited, time spent, and features used.
Device Information: Details about the device you use to access FlashVSR, such as IP address, browser type, operating system, and GPU specifications.
Video Processing Data: Metadata about videos you process, including resolution, duration, and processing parameters. We do not store the actual video content unless explicitly authorized by you.

How We Use Your Information

We use your information for the following purposes:

To provide and maintain FlashVSR's video super-resolution services
To process your video enhancement requests and optimize performance
To notify you about changes to FlashVSR
To provide customer support and technical assistance
To gather analysis or valuable information to improve FlashVSR's performance and efficiency
To monitor the usage of FlashVSR and detect potential issues
To detect, prevent, and address technical issues
To improve our AI models and algorithms (with anonymized data)

AI Inputs, Generated Media, and Private Assets

When you use AI features, we may process prompts, negative prompts, uploaded images, reference media, persona descriptions, model parameters, generated images, videos, metadata, task status, share links, and download activity to provide the service, enforce limits, prevent abuse, debug failures, support refunds, and maintain security.

Generated assets may be private by default, accessible through account controls, signed download URLs, or share links depending on your settings. Revoking a share link or deleting an asset may not remove copies already downloaded, cached, backed up, sent to a provider, or retained when legally or operationally required.

Do not submit highly sensitive personal information in prompts or uploaded media unless the service explicitly supports that use case and you have the necessary rights and consent.

Video Data Processing

Temporary Storage: Uploaded videos are temporarily stored only during processing and are automatically deleted after completion.
No Long-term Storage: We do not retain your video content on our servers unless you explicitly opt-in to save results.
Processing Security: All video processing is performed in secure, isolated environments.

We enable privacy-conscious analytics by default to understand product usage and reliability. You may opt out through available browser controls or by contacting support. An explicit analytics opt-out is respected on later visits, subject to technical and legal retention requirements.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure API access, and regular security audits.

Third-Party Services

We may employ third-party companies and individuals to facilitate FlashVSR, provide services on our behalf (such as cloud computing infrastructure), or assist us in analyzing how FlashVSR is used. These may include AI providers, storage providers, payment processors, email providers, analytics providers, and infrastructure providers. They may process personal data, AI inputs, generated media, payment metadata, device data, or support records as needed to provide their services.

Your Requests and Controls

Depending on your location and applicable law, you may request access, deletion, correction, export, or removal of personal data, generated media, or account content. We may need to verify your identity, preserve financial, security, consent, audit, or legal records, and coordinate with providers before completing a request.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date above.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@flashvsr.com.

First-Party Acquisition Analytics

First-party analytics are enabled by default. We record a pseudonymous visitor and session identifier, the page path without query parameters, campaign fields, referring domain, and the two-letter country code inferred by our infrastructure. We do not retain the raw request IP address or raw advertising click identifiers in acquisition analytics. Detailed acquisition events are retained for up to 13 months. You can stop future analytics in Settings → Security; account deletion requests are handled separately.